Shipping Policy

Delivery time:

Your orders are shipped to the address you specify within the same business day. It will be in your hands within 3 business days, depending on the density of the cargo company.

Order Tracking:

When your shipment is made, a cargo tracking number will be sent to you via e-mail. You can track the status of your order by entering your tracking number on the website of the cargo company we have contracted with.

Delivery fee:

Shipping fee belongs to us

What should I pay attention to during delivery?

When receiving your order, you should definitely check your cargo package for any damage (rupture, crushing, wetting, etc.). In case of damage detection, if the damage caused damage to the product or the content does not match with the product on the invoice due to the damage, you should not take delivery of the cargo and keep a report to the cargo officer.

The record will facilitate your exchange or return process as it states that the damage is not caused by you. As a result of the report, the new product will be sent to your address as soon as possible.

Missing or damaged product notifications made after receiving the cargo are subject to examination as there is no report. The review can be accepted or rejected depending on the result.

What should I do if the product is missing from the cargo?

You can contact us at info@benatiofficial.com.