You can return any product you have ordered from benatiofficial.com within 14 days from the delivery date by sending a return mail. It should not be used except to be tested, it should not be worn outside for a short time, it should not be in a situation that prevents re-sale due to washing and / or damage.
To return the product, you can send an e-mail to email@example.com and give us information about the product.
No refund or exchange will be made if the dust bag, box and packaging inside the box that we sent you with the product is missing.
To return a product, you can inform us which product to return by sending an e-mail to firstname.lastname@example.org.
After informing BÉNATI, you can return the product (s) you want to return to us together with the invoice.
Product return terms will be as follows:
All of our products will be delivered in special BÉNATI packaging. We are happy to accept timely returns of new and unused products within 14 days of the order being delivered to you. Please note that all return costs will be deducted from your refund.
The products to be returned must be returned unused, unworn and unwashed together with the original invoice. The product must be packed in its original packaging undamaged and returned to the return address provided by BENATI. Returns of anonymous and unannounced products will not be accepted.
Duties and taxes are not refundable.
Returns of products that are not packaged in their original packaging or whose packaging is damaged, the label from the cargo company on it, the packaging tape on it or the original packaging is damaged will not be accepted. If the returned products are received with defects, the products will be returned to the sender and all additional delivery costs will be borne by the customer.
If the product has any accessories during the first delivery to the buyer, these accessories must be packed in their original packaging and returned undamaged.
If the product is not suitable for return because it lost its intended use and / or the product to be returned is not suitable for resale, these products cannot be returned.
Certain products that are prepared and produced for special occasions such as New Year’s Day, Valentine’s Day, Mother’s / Father’s Day, cannot be returned.
There will be no exchange or return at international shipping.
After receiving your product from benatiofficial.com, please make sure it complies with all of the above terms, conditions and our return policies.
If the product return has been completed and processed, you will be notified by e-mail. The product price will be refunded using the original payment method. If the payment is made by bank transfer, the product price is returned to the IBAN account you specified. If the payment is made by credit card, the refund will be transferred to the credit card. The length of time such a refund will appear on your bank statement may vary depending on the bank. If the refund takes longer than you expected, please make sure to contact your bank.
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